Customer Care and Frequently Asked Questions

At Ferro Guitars, customer satisfaction is our top priority. If you're not completely happy with your purchase, we offer a simple and clear return process to make things right.

How to Start a Return
To initiate a return, simply contact us at info@ferroguitars.com. Our team will provide you with a return label via email to get your return process started quickly.

Return Shipping and Inspection
Once you’ve received the return label, you can ship the item back to us. Please ensure the product is in its original condition, unused, and undamaged. After we receive your returned item, we will inspect it thoroughly to verify that it meets our return criteria.

Return Status Notification
You’ll be notified via email if your return is accepted or declined once it’s inspected. This process may take up to 7 business days from the date the tracking information confirms your return has been delivered to our warehouse.

Refund Processing Time
If your return is accepted, please note that refunds can take 3-5 business days to appear in your account, depending on your bank's processing times. While we strive to process refunds promptly, each financial institution may have its own timeframe for posting the refund.

For more details, including answers to common questions about the return process and shipping questions, please visit our returns page . If you have any other inquiries or need assistance, our customer service team is always ready to help

While we do not make custom guitars at this time, Ferro Guitars started as custom guitar builders. John found his passion was more in making high quality guitar parts and in the innovation of todays guitar parts.

Ferro Guitars is based in our machine shop in upstate New York. We are currently opperating soley online.

Prior to purchasing a bridge you should know the standards for your guitar. Installation is the customers responsibility, but we are always here to help. If you run into any issues feel free to email us!